Frequently Asked Questions
Everything you need to know about shopping with Steve Madden Israel.
What are the shipping options within Israel?
We offer home delivery across Israel within 3-5 business days. Free shipping is available on orders over a certain threshold as specified during checkout.
How can I return an item I purchased online?
You can return items within 14 days of receipt, provided they are in their original packaging and unused. Returns can be made via courier pickup or at any of our physical boutique locations.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), local Israeli debit cards, and digital payment options like PayPal for a secure checkout experience.
How do I know which size to choose?
Each product page features a detailed size guide. Since Steve Madden styles can vary, we recommend checking the specific measurements or reaching out to our customer service for fit advice.
Are the products on the website the same as in the stores?
Yes, our online store features the latest collections available in our retail branches, though we occasionally offer online-exclusive styles and promotions.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we process orders quickly. If you need to cancel or change an order, please contact our customer service team via WhatsApp or phone within one hour of placement.